Frequently asked questions

Frequently asked questions are categorized on this page. Click on a category to open the FAQs you are interested in. Then click on the questions you are interested in learning more about. If your questions are not addressed here, please contact us.

FAQ - Accessing Home banking

I have a Home Banking account but when I click on the Home Banking button the access screen does not open up.

The Home Banking access page opens up in a new browser window. If you have a pop-up blocker turned on it may be blocking the new browser window from opening. You can access Home Banking via: https://hb.cmsnw.com/cu/550462111/login.asp

FAQ - Contacting WVUCU

Q: Contacting WVUCU precautions

When contacting your credit union via email, fax, or telephone there are precautions to take:

Never send sensitive information via email. To protect your account always telephone your credit union directly at:
VOICE: (304) 293-5737
TOLL FREE: (877) 476-3790
FAX: (304) 293-7018
Never provide sensitive information via telephone if that person called you. WVUCU will never call you to ask for sensitive account information.
Never provide sensitive information via email to anyone sending you email. WVUCU will never email you to ask for sensitive account information.

Q: Contacting WVUCU via email

A: You can contact WVUCU through email in two ways:

1) Use the web form on the contact page and enter your message or inquiry. Complete the fields with your contact information and message and WVUCU will respond in a timely manner.

2) You can email WVUCU directly using the general contact email address: wvucu@wvnet.edu

NOTES: For phishing attempts please contact and forward email phish to: phish@wvucu.com

To protect the safety of your account never send sensitive account information in email.

If you have technical questions about the website please use the web form on the contact page or send an email describing your technical issues to: odiseydesign@gmail.com

FAQ - How to handle PHISH?

Q: I got an email / telephone call wanting my sensitive account information! What do I do?

Never provide sensitive account information to anyone claiming to be associated with your credit union.

Please read the security information on the Security center page for comprehensive information.

FAQ - Loan applications

Q: How do I apply for a loan?

Loan applications are down-loadable from the home page. Download the loan application and follow the instructions on it. Once you have it completed mail, fax, or drop the loan applications off to the credit union in person.

If you have any addition questions about applying for a loan please contact us.

Downloading loan applications from the credit union web site requires Adobe Reader.

Q: How do I apply for a used car loan?

Used car loan applications are down-loadable from the home page. In order to apply for a used car loan members must additionally apply for a loan. Loan applications are also down-loadable from the home page. Download both applications and follow the instructions on them. Once you have them completed mail, fax, or drop the loan applications off to the credit union in person.